HELP CENTER
Questions? Honest answers.
Everything about the serum, the routine, shipping and the 90-day guarantee — without the marketing gloss.
The Product
No. The formula is water-based, fast-absorbing and leaves a non-oily finish — it was designed precisely so your roots stay clean-looking. Watch the demo in the applicator section to see the texture and dry-down for yourself.
One bottle contains XX ml ≈ XX applications ≈ about 30 days of targeted daily use. We’ll confirm the exact fill size on this page before launch.
Everything, in the open. The full INCI list is published in the RootDirect™ Ingredients section of our homepage — water-based and lightweight, with menthol for the cooling, refreshing sensation. Nothing hidden.
The formula includes menthol for a cooling sensation. If your scalp is sensitive, do a patch test on a small area first and discontinue use if irritation occurs.
Manufacturing partner and country: placeholder — to be confirmed by the brand. We’ll print it here, not hide it.
The Routine
Honestly: the refreshed, clean feeling is immediate. For anything visual, use the photo guide included with your order and compare your part, temples and hairline under the same light after 8–12 weeks of consistent use. Individual results vary — and we never promise regrowth.
Yes — that’s exactly what it’s designed for. The lightweight leave-in texture fits between wash days without forcing an extra one.
No. Purelix is a cosmetic scalp-care product, not a drug or medical treatment. If you experience sudden, severe or patchy hair loss, scalp pain or irritation, please talk to a healthcare professional first.
Please ask your doctor first. Postpartum changes are real and common — a healthcare professional can tell you whether a cosmetic scalp routine fits your situation.
Orders & Guarantee
No, never. Every order is a one-time purchase. If you want to continue, you reorder — that’s it.
You’re covered by the 90-day honest guarantee: use the product (opened is fine), and if after 90 days the routine doesn’t fit your life, contact us with your order number and we’ll make it right. See the guarantee section for details.
Every order ships tracked. Open the Track Your Order page, enter your order number and the email you used at checkout, and you’ll see the latest scan. Tracking activates when your parcel leaves our warehouse.
We currently ship to the US, UK, Canada and Australia — always with tracking. Estimated delivery: X–X business days, placeholder depending on destination; the exact window is shown at checkout and in your confirmation email.
Still stuck? Talk to a human.
Real support from people who know the routine — usually within one business day.